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  • How long does it take to make a custom-made piece?
    Each piece is crafted by hand using traditional goldsmithing and lampworking techniques. I create each jewel unique for you with a color of your choice. Therefore, please allow 3-4 weeks for production.
  • What are the shipping costs?
    All shipments are fully traceable and insured. Within Belgium your order is shipped with Bpost. Delivery times are usually 1-2 business days. No delivery on weekends. Bpost (pickup point): € 6,50 Bpost Home Delivery: € 8,00 Shipments to other European countries are handled by PostNL. Delivery times are usually 1-7 business days, depending on country. The Netherlands: € 12,00 Germany: € 12,00 France: € 18,00 Luxembourg: € 15,50 Spain, Italy, Portugal, Sweden, Austria, Denmark: € 22,50 Other countries: on request As soons as the order is shipped you will receive a confirmation mail with a Track & Trace code. Attention: when my workshop is closed for Holidays or travel, shipping will be delayed. Please contact me if you have a special deadline.
  • Where can I buy GlassWear jewelry?
    To stay informed about events and pop-ups where you can see the complete collection, please subscribe to my newsletter or have a look at my Events page. If there is no current event, please write me a message with your request and I will get back to you as soon as possible.
  • Can I return my order?
    As each jewel is custom-made especially for you, according to your request, returns are not possible.
  • I need my piece in a hurry, what can I do?
    If you are celebrating a special moment causing your order to be time sensitive, please contact me and I will do what I can to accommodate your deadline.
  • How can I pay my order?
    For a custom-made piece you can opt to pay the full amount or a 50% deposit to confirm your order. The full amount needs to be payed before the shipment. Payments can be made on the following account: BE 33 9730 5377 8046, please add your name as a reference. If you prefer to pay by card, I will send you a personalised payment link. GlassWear VAT. number: BE0647561211
  • How do I care for my GlassWear jewel?
    Sterling silver is a precious metal which tends to tarnish over time. However with proper care, your silver will retain its natural beauty and shine. Silver that is regularly used typically needs less care. If your jewel requires cleaning, use a mild soap to take off dust and oils. Then rinse the silver thoroughly in luke warm water and carefully dry with a soft cloth. This will remove the dullness, keeping your sterling silver like new. To remove tarnish, you can use an anti-tarnish silver cloth. Special Considerations Chlorine and bleach accelerate tarnishing and should be avoided. Also avoid contact with cosmetics, perfumes and lotions. An oxidised finish is the deliberate blackening of crevices in the ornamentation of a silver object to make its decorative details stand out more clearly. Take care as this finish can be removed by overzealous cleaning and polishing.
  • Are GlassWear pieces very fragile?
    The glass used in my pieces is not as fragile as you think. It is somewhat like marbles. The spherical shape makes the glass very strong. Off course, care has to be taken like in any other kind of jewelry.
  • Can my GlassWear jewel be repaired if broken?
    Should your beloved jewel get damaged or if a part of it goes missing, please contact me. GlassWear offers a warranty of 6 months. It covers damage caused by a manufacturing default or material defect. The warranty excludes damage caused by, normal wear and tear, neglegt, accidental damage, improper use or los of (an) item(s). Repairs after the warranty period can be carried out without any problem but the costs will be charged. Prices for this service depend on the type of repair. For more information, please contact me. In case of a repair, all shipping costs will be borne by the customer.
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